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Frequently Asked Questions

Find answers to all your questions about our PDF Password Remover

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Security & Privacy

All processing happens locally in your browser. Your files are never uploaded to our servers or stored anywhere. Once processing is complete, all data is automatically cleared from your browser's memory. We have zero access to your documents.
We use military-grade AES-256 encryption during processing. All operations are performed client-side using secure WebAssembly code. Our service is regularly audited by independent security firms to ensure the highest level of security.
No, absolutely not. Since all processing happens in your browser, our team has no way to access your PDF content. We don't have servers that store or process your files, ensuring complete privacy.

Technical Details

Our tool can remove user passwords (document open passwords) and owner passwords (that restrict printing, editing, and copying). We support PDFs encrypted with both RC4 and AES encryption methods, covering most PDF versions from 1.1 to 2.0.
Our free service supports PDF files up to 100MB in size. This limit ensures optimal performance and quick processing times. For larger files, please consider our enterprise plan which supports large files.
Our service works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience and security.

Usage & Process

Most PDFs are processed within seconds. The exact time depends on the file size and complexity of the password protection. Even for large files, it rarely takes more than a minute to complete the process.
Free users can process one PDF at a time. Premium users have access to batch processing, allowing multiple PDFs to be processed simultaneously. There's no waiting period between files for either plan.
You need to know the correct password to remove it from a PDF. Our tool doesn't crack or bypass passwords - it simply removes them once you provide the correct password. This ensures legal and ethical use of our service.

Account & Pricing

No account is needed for basic usage. You can remove passwords from up to 5 PDFs per day without registration. Creating an account gives you access to additional features and higher usage limits.
The free plan includes password removal for PDFs up to 100MB, processing of up to 25 files per day, and basic support. All security features, including local processing and encryption, are included in every plan.
Premium users get unlimited file processing, support for files up to 200MB, batch processing capabilities, priority support, and advanced PDF features like digital signature removal and permission modifications.

Troubleshooting

If the process fails, first verify you're using the correct password. If issues persist, try using a different browser or clearing your browser cache. For specific error messages, check our troubleshooting guide or contact support.
Check if your browser is blocking downloads. You might need to allow pop-ups from our site. Also ensure you have enough storage space on your device. If the issue continues, try using a different browser.
You can report bugs through our support portal or by emailing support@pdfpasswordremover.com. Please include details about your browser, operating system, and steps to reproduce the issue.